Refund and Cancellation Policy

At CLK.MY, we are committed to ensuring your satisfaction with our services. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and cancellation policy to address your concerns. Please read the following policy carefully to understand your rights and obligations regarding refunds and cancellations.

1. Eligibility for Refunds

To be eligible for a refund, you must request it within 14 days of your original purchase. Refunds are available for the following scenarios:

• If you experience technical issues that prevent you from using our services as intended, and these issues cannot be resolved by our support team within a reasonable timeframe.
• If you are unsatisfied with the service and provide a valid reason for your dissatisfaction.

2. Non-Refundable Items

Certain items and services are non-refundable, including but not limited to:

• One-time purchases or downloadable products that have been used or accessed.
• Subscription renewals after the initial purchase period, unless you notify us of your intention to cancel before the renewal date.
• Services that have been fully delivered or utilized.

3. Process for Requesting a Refund

To request a refund, please contact our customer support team at support@clk.my. Provide your order details, the reason for the refund request, and any supporting documentation. Our team will review your request and respond within 3-5 business days. If your request is approved, the refund will be processed to the original payment method within 7-10 business days.

4. Cancellation Policy

You may unsubscribe or cancel your subscription at any time. Upon cancellation, you will not be charged further from the termination date. However, your service will remain active until the end of your current billing cycle, which covers the period paid up to the last payment. No partial refunds are provided for unused portions of your subscription after cancellation.

5. Additional Information

We reserve the right to deny refund requests if we determine that the refund policy is being abused or if the request falls outside the terms stated above. Refunds may also be denied if the user has violated our terms of service. For any questions or further assistance regarding our refund and cancellation policy, please contact our support team. We are here to help and ensure that your experience with CLK.MY is a positive one.